Pivoting live events to virtual experiences during a global pandemic

Discover how we transformed physical gatherings into engaging digital experiences for a leading event management company, ensuring business continuity during unprecedented challenges.
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Problem

Climate Action runs large-scale sustainability events, bringing together government officials, corporate leaders, and NGOs. When the pandemic made in-person gatherings impossible, they needed to move online quickly.

The challenge wasn't just streaming video. Their events depend on networking, Q&A sessions, and sponsor visibility. A basic webinar tool wouldn't replicate what made their conferences valuable. They needed a platform that felt like an event, not a video call.

Solution

CAVE is a virtual events platform designed around how Climate Action's conferences actually work. Attendees can watch live sessions, ask questions, browse sponsor booths, and connect with other participants, all within a single interface.

The platform matches Climate Action's existing brand, so the experience feels like an extension of their physical events rather than a generic streaming tool.

Process

We started by looking at what other virtual event platforms were doing, and where they fell short. Most treated events as passive viewing experiences. Climate Action needed something more interactive.

We mapped out the attendee journey: registration, joining sessions, asking questions, visiting sponsor areas, and networking. Each step needed to feel intuitive for a global audience with varying technical confidence.

From there, we built a component library in Figma and delivered high-fidelity prototypes that the development team could implement directly. Working closely with the React developers meant we caught technical constraints early rather than redesigning later.

Results

Climate Action ran multiple global events on the platform during 2020 and 2021. Attendees from government, corporate, and NGO sectors joined from different time zones without technical issues becoming a barrier.

The sponsors, who pay for visibility at these events, had dedicated virtual spaces that replicated what they'd expect from a physical conference booth.