Privacy Policy
Who we are
Baseops is a digital agency based in London, UK. When we refer to "we," "us," or "our" in this policy, we mean Baseops. Our registered address is 209 Collier Row Lane, Romford, RM5 3JA.
If you have questions about how we handle your data, you can contact us at privacy@baseops.co.uk.
What data we collect
We collect information you provide directly to us, such as:
- Your name and email address when you contact us through our website
- Any other information you choose to include in your message
We do not collect data from third-party sources or purchase mailing lists.
How we use your data
We use the information you provide to:
- Respond to your enquiries
- Discuss potential projects or services
- Send relevant follow-up communication where appropriate
We will not send you marketing emails unless you have explicitly opted in, and you can unsubscribe at any time.
Cookies
We only use essential cookies required for our website to function. These are set by ExpressionEngine, our content management system, and are necessary for basic site operations such as maintaining your session while browsing.
We do not use advertising cookies, tracking cookies, or any third-party analytics tools that track individual users.
| Cookie | Purpose | Duration |
|---|---|---|
| exp_csrf_token | Security token to prevent cross-site request forgery | Session |
| exp_sessionid | Maintains your browsing session | Session |
Who we share your data with
We do not sell your data to anyone.
We may share your information with:
- Service providers who help us operate our business (such as email hosting), under strict data protection agreements
- Legal authorities if required by law
How long we keep your data
We retain your contact information for as long as necessary to fulfil the purpose for which it was collected, typically no longer than two years after our last interaction. If we begin working together, relevant project information is retained for six years for legal and accounting purposes.
Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at privacy@baseops.co.uk. We will respond within 30 days.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Last updated: January 2025